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Shipping & Returns

Shipping Policy

We do our best to package and ship all items as safely and inexpensively as possible. 
Our preferred method of shipping is USPS First Class/ Priority Mail, which automatically provides $50 insurance. 

When applicable, additional insurance is purchased for the shipment.

For larger/heavier packages, it is possible that we will use UPS.

Shipping is available within the United States and Canada. International shipping may or may not be possible depending on location; should you encounter an issue with shipping preferences or payment when using our website, please contact us directly: 607-844-5662

 


Return and Refund Policy

Last updated: February 02, 2022

Thank you for shopping at The Second Knob Gifts & Antiques, LLC.

If, for any reason, You are not completely satisfied with a purchase we invite you to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the Return and Refund Policy Generator.

The following terms are applicable for any products that you purchased from us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

Your Order Cancellation Rights

You are entitled to cancel Your Order within 7 days without giving any reason for doing so.

The deadline for cancelling an Order is 7 days from the date on which You received the merchandise or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, You must inform us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse you no later than 14 days from the day on which we receive the returned merchandise. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for Returns

In order for the merchandise to be eligible for a return, please make sure that:

The following merchandise cannot be returned:

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced merchandise may be refunded. Unfortunately, merchandise on sale cannot be refunded. This exclusion may not apply to you if it is not permitted by applicable law.

Returning Merchandise

You are responsible for the cost and risk of returning the merchandise to us. You should send the merchandise to the following address:

The Second Knob Gifts & Antiques, LLC. 129 North St. Dryden NY 13053

We cannot be held responsible for merchandise damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the merchandise or proof of received return delivery.

Please use USPS First Class Mail to return merchandise.

Gifts

If the merchandise was marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the merchandise wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us: