Shipping Policy
We do our best to package and ship all items as safely and inexpensively as possible.
Our preferred method of shipping is USPS First Class/ Priority Mail, which automatically provides $50 insurance.
When applicable, additional insurance is purchased for the shipment.
For larger/heavier packages, it is possible that we will use UPS.
Shipping is available within the United States and Canada. International shipping may or may not be possible depending on location; should you encounter an issue with shipping preferences or payment when using our website, please contact us directly: 607-844-5662
Return and Refund Policy
Last updated: February 02, 2022
Thank you for shopping at The Second Knob Gifts & Antiques, LLC.
If, for any reason, You are not completely satisfied with a purchase we invite you to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the Return and Refund Policy Generator.
The following terms are applicable for any products that you purchased from us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
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Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to The Second Knob Gifts & Antiques, LLC, 129 North St. Dryden, NY 13053.
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Merchandise refer to the items offered for sale on the Service.
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Orders mean a request by You to purchase Goods from Us.
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Service refers to the Website.
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Website refers to The Second Knob Gifts & Antiques, LLC, accessible from https://www.thesecondknob.com
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You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 7 days without giving any reason for doing so.
The deadline for cancelling an Order is 7 days from the date on which You received the merchandise or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise your right of cancellation, You must inform us of your decision by means of a clear statement. You can inform us of your decision by:
We will reimburse you no later than 14 days from the day on which we receive the returned merchandise. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
Conditions for Returns
In order for the merchandise to be eligible for a return, please make sure that:
- The merchandise was purchased in the last 7 days
- The merchandise is in the original packaging (unopened when applicable)
The following merchandise cannot be returned:
- The supply of merchandise made to your specifications or clearly personalized.
- The supply of merchandise which according to its nature is not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The supply of merchandise which is not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of merchandise which is, after delivery, according to its nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced merchandise may be refunded. Unfortunately, merchandise on sale cannot be refunded. This exclusion may not apply to you if it is not permitted by applicable law.
Returning Merchandise
You are responsible for the cost and risk of returning the merchandise to us. You should send the merchandise to the following address:
The Second Knob Gifts & Antiques, LLC. 129 North St. Dryden NY 13053
We cannot be held responsible for merchandise damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the merchandise or proof of received return delivery.
Please use USPS First Class Mail to return merchandise.
Gifts
If the merchandise was marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.
If the merchandise wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
